Last updated: 2 November 2026
NIYARAKART aims to resolve order issues fairly. This policy is subject to applicable Indian consumer-protection law and does not limit rights that cannot legally be excluded.
Damaged, defective, missing or incorrect items
Contact support.niyarakart@gmail.com as soon as reasonably possible after delivery. Include your order number, a description and clear photos or an unboxing video where available. We will review and advise on an eligible return, replacement or refund.
Other return requests
Contact us before sending any item back. Eligibility may depend on product type, hygiene or safety restrictions, condition, original packaging and the product listing. Items should generally be unused and complete where applicable. Any non-returnable listing remains subject to mandatory consumer rights.
How to request a return
- Email support.niyarakart@gmail.com with “Return Request” and your order number.
- Explain the issue and provide supporting photos or video where relevant.
- Wait for written return instructions and authorisation before shipping anything.
Do not send goods to a supplier or any address unless our support team has instructed you to do so.
Cancellation
Contact us promptly to request cancellation. We will try to stop an order before it is processed or dispatched. Cancellation may not be possible after processing or handover to a courier or fulfilment partner. This does not affect statutory rights.
Refunds
Approved refunds will generally be initiated to the original payment method where possible. The time for funds to appear depends on the payment provider and bank. Any refund required by law will be handled within the applicable statutory timeframe. For COD refunds, we may request bank or UPI details through a secure support process; never share an OTP or PIN.
Return shipping
For our error, damage, defect or incorrect items, we will communicate the appropriate return-shipping arrangement. For other eligible returns, any applicable shipping cost will be explained before approval.
Contact
Email: support.niyarakart@gmail.com | Phone: +91 93582 17778 | Address: Avas Vikas Colony, Samrat Ashok Nagar Colony, Bareilly, Uttar Pradesh 243006, India.